Shipping and returns
SHIPPING AND COSTS
Alkemy offers a standard delivery service of its products all over Italy.
The goods are shipped by GLS courier within two business days after receipt of payment.
Orders €60 and above qualify for free delivery, while in all other cases, regardless of the number of items purchased, shipping charges amount to €6.
Information concerning the exercise of the right of withdrawal
Right of withdrawal
The Customer/consumer has the right to withdraw from a contract within 14 days without giving any reason.
However, the right of withdrawal is excluded in the cases referred to in Art. 59 D. lgs. 206/2005, among which, in particular, the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons if they they become unsealed after delivery. Therefore, the return of alkemy products – due to their totally natural composition – will be accepted only if the seal that closes their packaging has not been broken or tampered with.
The withdrawal period will expire after 14 days from the day on which you acquire – or a third party (other than the carrier) indicated by you acquires – physical possession of the last item, piece or parcel purchased through the same order.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail), to one of the following addresses:
Arkavita s.r.l., via Alfieri 6, 10121 TORINO
Fax. +39 0115581770
You can use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, all your payments in favour of Arkavita Srl shall be reimbursed, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Such reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The reimbursement may be withheld until the goods are received back or until you have supplied evidence of having sent back the goods, whichever is earlier.
You shall send back the goods or hand them over to our warehouse, Arkavita ℅ NETER, Piazza E. Filiberto 15 / D 10122 Torino (TO), without undue delay and in any event not later than 14 days from the day on which you communicate to Arkavita Srl your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You shall only be liable for any decrease in value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning.
Withdrawal form model:
(Complete and return this form only if you want to withdraw from the contract)
- Addressee: Magazzino Arkavita ℅ NETER Srl, Piazza E. Filiberto 15 / D 10122 Torino (TO) - ph. +39 0115581755 - fax 0115581770 - email firstname.lastname@example.org - pec email@example.com
- I / We (*) hereby give notice of my / our (*) withdrawal from my / our (*) contract for the purchase of the following goods / services (*)
- Ordered on (*) / received on (*)
- Name of Customer(s)
- Address of Customer(s)
- Signature of Customer(s) (only if this form is sent in paper version)
(*) Delete as appropriate